DERAPAGE DESIGN, INC. TERMS AND CONDITIONS OF ORDER Terms: To begin an order, a fifty (50%) percent deposit is required. Estimate of production time begins from the date deposit is received at Derapage Design, Inc. Balance due is invoiced 7-10 business days prior to completion of the order. Items will not be released until balance is paid in full. A service charge of 1.5% per month will be charged on all invoices over 30 calendar days due from balance due billing date. The cost of collection procedures, and all cost related thereto, including legal and court fees are the responsibility of the customer. Shipping and Delivery All prices are F. O. B. Derapage Design, Inc. San Francisco. Shipping is the sole responsibility of the client and is not included in the price. Derapage Design, Inc. can recommend a reputable shipper if requested. Storage: Once merchandise is ready for shipment, customer is notified accordingly. Merchandise must be picked up within 14 calendar days of notified completion date. After that date, storage charges will accrue at a rate of 0.25% of the total invoice amount per day or $25 per day whichever is greater. Orders will be stored at purchaser's own risk. Thirty (30) calendar days after notification of completion, if the customer is unable or unwilling to accept shipment of merchandise, Derapage Design, Inc. will take possession of the item(s) and have discretion of disposal to satisfy outstanding debt. On-Site Services All work is done in the shop. Should any on site assembly, on site adjustments or placement be required, these services are billed separately and due at time of assembly. On site work is billed per person, per hour including travel time. If work cannot be completed on site, it is the customer's responsibility to return the piece to the shop. Changes, Delays, Modifications and Cancellations: Customer must carefully review and approve Purchase Orders and all drawings. All merchandise will be produced as specified. If not clearly specified, such as, but not limited to, finish surface, color or distress, or hardware, Derapage Design, Inc. will produce the piece to the best of its ability based on Derapage Design, Inc. standard finish samples. Reasonable changes of orders may be accepted if received in proper time, Derapage Design, Inc. reserves the right to charge for material, labor and other costs or order changes. Delays in production time may be caused by off-schedule arrival of fabrics, slow approval of drawings and/or finish samples by client. Derapage Design, Inc. will accept a cancellation up to 3 working days from receipt of deposit and will refund fifty (50%) percent of the deposit received. After 3 working days there will be no refund. Product Acceptance/Liability: Customer must inspect merchandise at Derapage Design, Inc. upon completion and before shipping. If client does not inspect furniture before pickup, it shall be termed "inspected and approved". In no case will Derapage Design, Inc. be responsible for any problems that might be discovered after delivery or any shipping charges for returned merchandise. Manufacturer assumes no responsibility once an item has left the factory or showroom. Derapage Design, Inc. cannot be responsible for potential problems that can occur in the customer's home or place of business. Neither can manufacturer be responsible for items such as, but not limited to, wear and tear, expansion and contraction of woods and joinery due to climatic conditions, limitation of finish materials imposed by the customer, choice of materials, or design constraints imposed by client, or a liability whatsoever resulting from use of our products. As all Derapage Design, Inc. products are made-to-order, handcrafted and one-of-a-kind, no guarantee is expressed or implied.